Warranty

Updated 13th January 2026

BLUEROOM SIMULATIONS PTY LTD Limited Business Warranty

Congratulations on purchasing a BlueRoom Simulator and becoming one of the world leaders in medical and mixed reality simulation.

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This Limited Warranty is subject to the terms of the BlueRoom End User Licence Agreement (EULA). In the event of any conflict between this document and the EULA, the EULA shall prevail.

Purpose

When you invest in a BlueRoom Mixed Reality Simulator, you’re investing in a platform that should serve you for many years. This document explains:

• what is covered by your standard warranty,

• what happens after the warranty ends, and

• what you get if you choose the BlueRoom Sustainment Plan.

The life of a BlueRoom system

Think of your BlueRoom journey in three stages:

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Definitions

BlueRoom System means the BlueRoom mixed reality simulator solution supplied under the EULA, including BlueRoom‑branded hardware, software and environments, as listed in the applicable proposal or commercial agreement.

Products means the BlueRoom Products described in the EULA.

Software means the BlueRoom Software described in the EULA.

Documentation means the operating instructions, safety guidance, system requirements and other written materials provided by BlueRoom (including online documentation and setup guides) in relation to the BlueRoom System.

Initial Warranty Period means the warranty duration specified in the EULA.

Normal Use Conditions means use of the BlueRoom System:

a) in accordance with the Documentation and safety guidance;

b) on supported hardware and software platforms; and

c) by appropriately trained staff, students or trainees, in a professional training or education environment.

in the intended environmental conditions

You / Your means the original business, institutional or government customer that purchased the BlueRoom System directly from BlueRoom or from an authorised BlueRoom distributor or reseller (“Authorised Partner”).

BlueRoom Sustainment Plan Care means BlueRoom’s optional sustainment and extended warranty package, as described in the then‑current BlueRoom sustainment documentation and the applicable proposal or order.

Coverage During the Initial Warranty Period

Who this Limited Warranty covers

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a) This Limited Warranty applies only to You as the original business or institutional purchaser of a new BlueRoom System from BlueRoom or an Authorised Partner, and only where the BlueRoom System was supplied in its original configuration.

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b) It may not be assigned or transferred to any third party except where such restriction is prohibited by mandatory law.

What BlueRoom warrants

During the Initial Warranty Period, and subject to Normal Use Conditions, BlueRoom warrants that:

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a) the Products will be free from defects in materials and workmanship and will function substantially in accordance with BlueRoom’s specifications; and

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b)the Software will perform substantially as described in the Documentation when used on supported hardware and software platforms.

What BlueRoom will do if there is a covered issue

If, during the Initial Warranty Period, the BlueRoom System does not meet this Limited Warranty and You notify BlueRoom (or Your Authorised Partner).

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For Software: BlueRoom will use reasonable efforts to correct reproducible Software defects or provide a workaround so that the Software performs as intended.
 

For Hardware: BlueRoom will, at its option and expense, repair or replace the defective product with a new or refurbished product or component that is functionally equivalent to the original, so that your BlueRoom System can be used as intended.

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BlueRoom may supply refurbished or functionally equivalent Products and/or parts. Any products or parts returned become the property of BlueRoom.

Warranty period for repaired or replaced items

Any repaired or replaced Product (or BlueRoom System, where replaced) will be warranted for the longer of:

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a) the remainder of the original Initial Warranty Period; or
 

b) three (3) months from the date of repair or replacement.

How to Obtain Warranty Service

First point of contact

a) If You purchased via an Authorised Partner, they will normally be Your first point of contact for support and warranty claims.
 

b) If You purchased directly from BlueRoom, contact BlueRoom using the support contact details provided in Your proposal or on BlueRoom’s support site.

Raising a warranty claim

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When You experience an issue that may be covered by this Limited Warranty:

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1. Notify BlueRoom or the Authorised Partner as soon as reasonably practicable after discovering the issue.

2. Provide reasonable details, including:

a) Your organisation name and contact details;

b) the system serial number or other identifier;

c) a description of the issue and steps to reproduce it; and

d) any relevant logs, screenshots or error messages if requested.

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3. Follow the troubleshooting and diagnostic steps reasonably requested by BlueRoom or the Authorised Partner.

Return, on‑site service and logistics

Depending on the nature of the issue, BlueRoom may:

a) provide a resolution remotely (for example, configuration changes, software updates or workarounds);

b) ship replacement components or modules for you to swap under BlueRoom’s guidance; or

c) arrange for the return of Products or on‑site service, if agreed in your proposal or separately in writing.

BlueRoom or the Authorised Partner will provide instructions for any returns, including how and where to ship hardware and any required packaging or labelling.

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What is Not Covered

This Limited Warranty does not apply to, and BlueRoom is not responsible for, any issue, damage or loss arising from or related to any of the following:

Unauthorised or improper use

a) use of the BlueRoom System other than under Normal Use Conditions;

b) failure to follow the Documentation, safety guidance or reasonable instructions from BlueRoom or an Authorised Partner;

c) unauthorised modifications, customisations, repairs or attempts to repair the BlueRoom System;

d) use with hardware or software that is not approved or supported by BlueRoom.

Accidents, misuse and external events

a) accidental damage, including drops, impacts, crushing, improper transport or storage, or exposure to dust, liquids, contaminants, excessive heat, cold or humidity;

b) misuse, abuse, negligence or improper handling;

c) damage caused by power surges, electrical faults, or improper power supply;

d) damage resulting from fire, flood, lightning, earthquake or other acts of God or external events beyond BlueRoom’s reasonable control.

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Third‑party products and software

a) any third‑party hardware, software or services which are not supplied or supported by BlueRoom as part of the BlueRoom System.

b) any issues caused by viruses, malware or other software problems introduced into the BlueRoom System from third‑party software, media or networks.

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Wear and tear outside sustainment plan

a) normal wear and tear or normal ageing of the Products, except to the extent covered under an active sustainment plan.

b) consumable or easily replaceable items (for example, certain cables or peripherals) that are expected to require periodic replacement through proper use.

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Cosmetic issues

cosmetic damage that does not materially affect the performance or functionality of the BlueRoom System (for example, minor scratches, scuffs, discolouration or dents).

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Data, configuration and uptime

a) loss, corruption or recovery of data or content stored on or used with the BlueRoom System;

b) costs or damages related to data backup, recovery, re‑creation or re‑installation;

c) any guarantee of uninterrupted operation, uptime, or continued availability of online services, accounts or integrations;

d) performance issues arising from networks, infrastructure or systems not under BlueRoom’s control.

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Other exclusions

This Limited Warranty is void if serial numbers, labels or tamper‑evident features on the Products have been removed, defaced or altered, or if the BlueRoom System has been altered in any unauthorised way.

After the Initial Warranty – Sustainment Plan

Your choices after the warranty ends

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Once the Initial Warranty Period finishes, you have two options:

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Option A – BlueRoom Sustainment Plan (recommended)

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The paid sustainment plan is designed to keep your system:

1. fully supported,

2. actively monitored, and

3. up‑to‑date with critical software and security improvements.
    

Option B – Run the system “as‑is” (no sustainment)

You can keep using your BlueRoom system under your perpetual licence, with no mandatory annual software fee.

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Conditions:

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• BlueRoom has no ongoing obligation to provide updates, upgrades, monitoring or support; and
   

• any future support, fixes, training or hardware refresh would need to be quoted and contracted separately.

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This can be an acceptable option for organisations that are comfortable running on a “frozen” version of the system and handling most support themselves.​​

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The detailed inclusions, exclusions and fees for the sustainment plan are set out in your proposal or commercial agreement.